Terms of Use

Vista Energy Marketing, LP
Terms of Service for Natural Gas Agreement

SCOPE OF SERVICE –

This statement provides information required by the California Public Utilities Commission (“CPUC”) concerning natural gas service offered by Vista Energy Marketing, LP (hereafter referred to as “VEM” or “Company”) to Customers (hereafter referred to as the “Customer”) enrolled in Pacific Gas & Electric’s (“PG&E”) Core Gas Aggregation Service.  This statement shall govern both the primary and post-primary term of the program as defined herein, and you will be bound by all of the provisions of this Terms of Service for Natural Gas Agreement (the “Agreement”).

TERMS AND SERVICE –

Customer appoints Vista Energy Marketing, LP to act as his, her, or its exclusive Core Transport Agent (herein referred to as “CTA”) for the purpose of establishing and administering core gas aggregation service on Customer’s behalf and in accordance with the rules and regulations of the CPUC. Customer hereby authorizes VEM to do any and all things proper and necessary in order to establish and administer core gas aggregation service on Customer’s behalf.  Customer designates VEM as Customer’s authorized agent and hereby authorizes VEM to obtain historical gas usage, billing and payment history, and credit history information for the account(s) and Customer set forth in this Agreement.  Customer represents and warrants that it has authority to act on behalf of Customer and that such person is at least 18 years of age. The terms of service set forth in this statement are subject to the Customer’s acceptance into PG&E’s Core Gas Aggregation Service. VEM agrees to provide services to the Customer in accordance with the terms and conditions of Schedule G-CT, PG&E’s Rule 23, and other applicable laws, rules and regulations that may apply and any modifications thereto as authorized by the CPUC.  The primary term of this Agreement will begin with Customer’s first available meter reading date with VEM as determined by PG&E, and will continue for a period ending twenty–four (24) billing cycles after Customer’s account becomes effective (such period of time hereafter referred to as the “Primary Term”). Each account will begin Core Gas Aggregation Service on the normal meter reading date of the effective service month. If, at the end of the Primary Term, VEM proposes to change Customer’s price or other terms of this Agreement, VEM will provide Customer notice of such proposed change no less than thirty (30) days before such proposed change is to become effective. In the event that VEM does not notify the Customer of any changes in Customer’s contract terms prior to the end of the Primary Term, Customer’s price for the natural gas will continue on a month-to-month basis at a variable market rate. VEM reserves the right to terminate this Agreement at any time if any of the terms associated with the PG&E Core Gas Aggregation Service change, or if there is any material change in the Customer’s natural gas consumption pattern.  Provisions governing change to any of the terms and conditions of this Agreement, other than a change in price pursuant to proper notice, requires VEM’s and the Customer’s affirmative consent in the form of an executed agreement, a VEM recorded telephone call, or an electronic signature in order for any such change to become effective and binding on VEM or the Customer.

NATURAL GAS PRICE  –

Customer will receive an agreed upon Commodity Charge as specified in their welcome letter for each billing cycle based on their  historical usage as provided by the utility in addition to a monthly gas supply management fee (if applicable) as also noted in your welcome letter. All Introductory and Fixed Rates are Valid as outlined in your welcome letter, all post Introductory and Fixed Rate Terms default to Variable Pricing for the remainder of your Primary Term. In the event the utility does not provide 12 concurrent months of historical usage, Vista will create a historical usage profile based on customers with similar characteristics.  Any over/under usage may be bought/sold at the Platt’s Gas Daily absolute high/low and credited/debited to the customer’s invoice.  Customer is solely responsible to PG&E for other charges relating to the delivery of gas to their facility or residential location – such as the PG&E Distribution Charge.  Any customer being serviced under a variable rate will have their rate determined by taking the appropriate first of month index as published in Natural Gas Intelligence for the PG&E Citygate Delivery Point monthly closing price and adding an amount NOT TO EXCEED $.60 per therm.  This price reflects the wholesale cost of natural gas plus market and non-market factors (including VEM’s costs, expenses, and margins), and may or may not be lower than the utility published pricing.

CREDIT –

Activation of Customer’s service with VEM is contingent upon credit approval by VEM. Customer represents that (i) Customer is financially able to meet its obligations and (ii) is not aware of any situation or condition that would alter Customer’s financial abilities and (iii) Customer has not previously filed or does not plan to file any bankruptcy proceedings. Customer understands and agrees that this agreement may be terminated if this account has an existing past due balance from a previous CTA, becomes delinquent or past due, or if VEM receives poor credit history from a credit-reporting agency. Customer may change to another provider during the term of this agreement by contacting either VEM or PG&E, subject to the termination fee specified in the welcome letter. If, however, the customer account switches to another third party provider before expiration of the 24-month term of this agreement, Customer hereby authorizes VEM to automatically re-enroll customer in VEM’s service for the remainder of the term. PG&E will contact Customer when this re-enrollment occurs. Customer may cancel this automatic re-enrollment by calling VEM at 1-888-508-4782 or by emailing customerservice@vistaenergymarketing.com.

RELIABLE SERVICE –

PG&E will continue to deliver Customer’s gas, read Customer’s meter(s), maintain its facilities and respond to Customer’s system concerns. VEM is not responsible for Acts of God or events of Force Majeure on PG&E and the pipelines serving PG&E which can interrupt Customer’s service. In case of odors, emergency, or suspected leak, Customer should contact the PG&E Emergency and Customer Care Center at 1-800-743-5000.  VEM makes no representations or warranties, either expressed or implied, with regard to the provision of natural gas contemplated by this Agreement.  VEM disclaims any and all warranties, express or implied, including but not limited to, warranties of merchantability, fitness for a particular use or purpose, or arising out of any course of dealing or usage of trade.

TERMINATION –

Customer may cancel this Agreement free of charge within ten (10) days of enrollment by calling VEM at 1-888-508-4782, or, by Customer’s written notice or VEM’s notice of intent to cancel. VEM reserves the right to terminate this Agreement upon providing fifteen (15) days prior written notice if any terms associated with the PG&E Core Gas Aggregation Service change or if there is any material change in Customer’s natural gas consumption pattern. Termination requests received by PG&E prior to the first day of the month will become effective for each account on the normal meter reading date in the following month.  If you terminate prior to 24 billing cycles, an Early Termination Fee as specified in your welcome letter shall apply.

BILLING AND PAYMENT TERMS –

Customer will be billed based on gas consumption as determined by PG&E. Title to natural gas sold hereunder will transfer at allocation on the interstate pipeline outside the State of California.  VEM’s gas charge will appear on Customer’s PG&E bill. Customer is solely responsible for all state and local taxes, if any, assessed on services or goods provided under this Agreement.  Bills not paid by the Customer by the due dates shall be subject to a late fee at least equal to the late fee charged by PG&E. VEM reserves the right to terminate this Agreement for non-payment. Customer shall be liable for all costs associated with the collection of outstanding balances.

TRANSFER OF SERVICE / ASSIGNMENT OF CONTRACT –

In the event of the sale of a property that is currently served by VEM, this Agreement may be assigned to the new owner upon prior written approval by PG&E and VEM, which consent may be withheld in VEM’s sole discretion. The Customer is at all times liable for all costs already incurred related to the Agreement prior to any such approved assignment. The terms of Customer’s Agreement may also be applied to the original Customer at their new property if the new property is in the PG&E service territory, and if the terms are approved in advance and in writing by both VEM and PG&E. Customer cannot assign this Agreement without VEM’s prior consent, which consent may be withheld in VEM’s sole discretion. VEM reserves the right to transfer this Agreement to another party.

LAWS, RULES AND REGULATIONS –

These Terms of Service and the activities of the parties hereunder shall be subject to the applicable federal and state laws and the applicable orders, laws, rules and regulations of any state or federal authority having or asserting jurisdiction, but nothing contained herein shall be construed as a waiver by either party of any right to question or contest any such order, law, rule or regulation. The parties shall be entitled to regard all such laws, rules, regulations and orders as valid and may act in accordance therewith until such time as the same may be invalidated by final judgment in a court of competent jurisdiction.

DISPUTE RESOLUTION AND CUSTOMER PROTECTION –

Customer understands and acknowledges that the CPUC does not regulate VEM, and CPUC does not get involved with the resolution of, or any losses or damages resulting from, any disputes Customer may have with VEM. The resolution of any such disputes will be the Customer’s and VEM’s sole responsibility.  Billing disputes between the Customer and VEM will be resolved as specified in PG&E’s Rules 10 and Rule 23.  In the event Customer has a question or concern about a monthly bill, Customer shall contact VEM’s Customer Service Department. Notwithstanding the foregoing, Customer must pay the undisputed portion of any invoice on or before the due date.

AFFINITY PROGRAMS –

Seller, VEM may donate to a chosen charitable organization in exchange for customer enrollments and/or customer usage.  Customers must keep their account paid in full to maintain eligibility.  If a Customer’s relationship terminates with VEM, VEM may immediately terminate any pending donations or obligations.

VEM CONTACT INFORMATION –

Questions regarding these Terms of Service or about VEM service should be directed in writing to: Vista Energy Marketing, Customer Service, 4306 Yoakum, Suite 600, and Houston, TX 77006, toll free at (888) 508-4782 or by email at customerservice@vistaenergymarketing.com.

LMITATION OF LIABILITY –

You will be deemed to be in exclusive control of the natural gas after receipt at the delivery point(s).  VEM WILL NOT BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR INDIRECT DAMAGES (INCLUDING LOST PROFITS OR OTHER BUSINESS INTERRUPTION DAMAGES), WHETHER BY STATUTE, IN CONTRACT OR TORT, EVEN IF THE RESULT OF NEGLIGENCE (WHETHER SOLE, JOINT, CONCURENT, ACTIVE OR PASSIVE).  ALL OTHER LIABILITY WILL BE LIMITED TO DIRECT ACTUAL DAMAGES ONLY, AND SUCH DIRECT ACTUAL DAMAGES WILL BE THE SOLE AND EXCLUSIVE REMEDY.  CUSTOMER HERBY WAIVES ALL OTHER REMEDIES AT LAW OR IN EQUITY.

MANDATORY ARBITRATION – 

Any claim, dispute or controversy, regarding any contract, tort, statute, or otherwise (“Claim”), arising out of or relating to this agreement or the relationships among the parties hereto shall be resolved by one arbitrator through binding arbitration administered by the American Arbitration Association (“AAA”), under the AAA Commercial or Consumer rules, as applicable, in effect at the time the Claim is filed (“AAA Rules”). Copies of the AAA Rules and forms can be located at www.adr.org, or by calling 1-800-778-7879. The arbitrator’s decision shall be final, binding, and non-appealable. Judgment upon the award may be entered and enforced in any court having jurisdiction. Neither party shall sue the other party other than as provided herein or for enforcement of this clause or of the arbitrator’s award; any such suit may be brought only in Federal District Court for the District, or if any such court lacks jurisdiction, in any state court that has jurisdiction. The arbitrator, and not any federal, state or local court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, unconscionability, arbitrability, enforceability or formation of this Agreement including any claim that all or any part of the Agreement is void or voidable. However, the preceding sentence shall not apply to the clause entitled “Class Action Waiver”

CLASS ACTION WAIVER –

Any Claim must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiff, or similar proceeding (“Class Action”). The parties expressly waive any ability to maintain any Class Action in any forum. The arbitrator shall not have authority to combine or aggregate similar claims or conduct any Class Action nor make an award to any entity or person not a party to the arbitration. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. THE PARTIES UNDERSTAND THAT THEY WOULD HAVE HAD A RIGHT TO LITIGATE THROUGH A COURT, TO HAVE A JUDGE OR JURY DECIDE THEIR CASE AND TO BE PARTY TO A CLASS OR REPRESENTATIVE ACTION, HOWEVER, THEY UNDERSTAND AND CHOOSE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY, THROUGH ARBITRATION.

 

 

 

 

 

 

 

 

Vista Energy Marketing L.P.  : Condiciones de servicio para Acuerdo de Gas Natural – PG&E

Alcance del Servcio-

Esta declaración proporciona información requerida por la Comisión de Servicios Públicos de California (“CPUC”) sobre el servicio de gas natural que ofrece Vista Energy Marketing, LP (denominado en lo sucesivo “VEM” o “Company”) a los consumidores (denominado en lo sucesivo el “Cliente”)  inscrito en Pacific Gas & Electric’s (“PG&E”) Core Gas Aggregation Service. Esta declaración regirá tanto el término primaria y post-primaria del programa tal como se define en el presente documento y usted estará obligado por todas las disposiciones de estos Términos de Servicio de Gas Natural Acuerdo (el “Acuerdo”).

TÉRMINOS Y SERVICIO-

Cliente designa Vista Energy Marketing, LP para actuar como él, ella, o su exclusivo agente de transporte Core (en adelante denominado “CTA”) con el propósito de establecer y administrar un servicio de agregación de gas central en nombre del Cliente y de acuerdo con las normas y reglamentos de la CPUC. Cliente autoriza VEM hacer cualquiera y todas las cosas correcta y necesaria con el fin de establecer y administrar el servicio central de agregación de gas en nombre del cliente. Cliente designa VEM como agente autorizado del cliente  y autoriza a VEM para obtener información sobre el uso de gas histórica, la facturación y el historial de pagos, y el historial de crédito de la cuenta (s) y el Cliente se establece en este Acuerdo. El Cliente declara y garantiza que tiene autoridad para actuar en nombre del Cliente y que dicha persona tenga al menos 18 años de edad. Los términos de servicio establecido en esta norma están sujetos a la aceptación por el cliente en PG & E Core Gas Agregación Servicio. VEM se compromete a proporcionar servicios al cliente de acuerdo con los términos y condiciones del Anexo G-CT, PG & E de la Regla 23, y otras leyes, normas y reglamentos aplicables y sus modificaciones autorizadas por la CPUC. El término principal de este Acuerdo se iniciará con la primera fecha de lectura del medidor disponibles del Cliente con VEM según lo determinado por PG & E, y continuará durante un plazo de veinticuatro (24) ciclos de facturación después de que la cuenta del cliente se convierte en efectivo (tal período de aquí en adelante el tiempo a que se refiere como el “Plazo primaria”). Cada cuenta se iniciará Core Gas Agregación de servicio en la fecha normal de lectura del medidor del mes de servicio efectivo. Si, al final del término de primaria, VEM propone cambiar el precio de los clientes u otros términos de este Acuerdo, VEM proporcionará al cliente un aviso de dicho cambio propuesto no menos de treinta (30) días antes de que tal cambio propuesto es llegar a ser eficaz. En el caso de que VEM no notifica al cliente de cualquier cambio en los términos del contrato del cliente antes de la finalización del Período de primaria, el precio de los clientes para el gas natural continuará en una base de mes a mes a una tasa variable de mercado. VEM se reserva el derecho de terminar este Acuerdo en cualquier momento si alguno de los términos asociados con el cambio de PG & E Core Gas Agregación Servicio, o si hay algún cambio sustancial en el patrón de consumo de gas natural del Cliente. Disposiciones cambio a cualquiera de los términos y condiciones de este Acuerdo, que no sea un cambio en el precio de conformidad con la debida notificación, requiere VEM de y consentimiento afirmativo del Cliente en la forma de un acuerdo firmado, un VEM registrada llamada telefónica, o una firma electrónica a fin de que cualquier cambio se haga efectivo y vinculante para VEM o el Cliente.

PRECIO DEL GAS NATURAL-

Recibirá al cliente un acuerdo sobre productos básicos de carga como se especifica en su carta de bienvenida para cada ciclo de facturación en base a su uso histórico a lo dispuesto por la utilidad, además de una comisión de gestión del suministro de gas al mes (si es aplicable), como también se señala en su carta de bienvenida. En el caso de la utilidad no proporciona 12 meses concurrentes de uso histórico, Vista creará un perfil histórico basado en el uso de los clientes con características similares. Cualquier más / menos el uso puede ser comprado / vendido en el Diario del Platt Gas absoluta alta / baja y acreditado / debitado de la factura del cliente. El cliente es el único responsable de PG & E para otros cargos relacionados con la entrega de gas a su instalación o lugar de residencia – como la de PG & E

 Cargo de Distribución

Cualquier cliente siendo administrados bajo un tipo de interés variable tendrá su tasa determina tomando la apropiada primero del índice de mes según lo publicado en Inteligencia Gas Natural sobre el precio de cierre mensual de PG & E Citygate Entrega Point y la adición de una cantidad que no exceda $ 0.60 por termia. Este precio refleja el costo mayorista del gas natural, más mercado y factores ajenos al mercado (incluyendo los costos de VEM, gastos, y los márgenes), y puede o no puede ser inferior al precio de utilidad publica.

CRÉDITO

La activación del servicio de atención al cliente con VEM está supeditada a la aprobación del crédito por VEM. El Cliente declara que (i) el Cliente es financieramente capaz de cumplir con sus obligaciones y (ii) no tiene conocimiento de cualquier situación o condición que altere las capacidades financieras de los clientes y (iii) el Cliente no ha presentada anteriormente o no planea presentar ningún procedimiento de quiebra .  El cliente  entiende y acepta que este acuerdo puede ser terminado si esta cuenta tiene un saldo vencido existente de una CTA anterior, llega a ser delincuente o vencidos, o si VEM recibe mal historial de crédito de una agencia de reporte de crédito. El cliente puede cambiar a otro proveedor durante la vigencia de este acuerdo poniéndose en contacto con Vista o con PG&E, y está sujeto a un cargo por terminación especificada en la carta de bienvenida. Sin embargo, si la cuenta del cliente cambia a otro proveedor de terceros antes de expirar el término de 24 meses de este acuerdo, el cliente autoriza a VEM a volver a reinscribir al cliente de forma automática para el resto del período. PG&E se pondrá en contacto con el cliente cuando ocurra esta reinscripción. El cliente puede cancelar esta reinscripción automática llamando a VEM al 1-888-508-4782 o por correo electrónico customerservice@vistaenergymarketing.com

SERVICIO CONFIABLE

PG & E continuará entregando gas del Cliente, lea metro (s) del Cliente, mantener sus instalaciones y responder a las preocupaciones del sistema del cliente. VEM no es responsable por- los casos o causas de fuerza mayor en PG & E  y las tuberías que sirven a PG & E puede interrumpir el servicio del Cliente. En el caso de los olores, de emergencia, o sospecha de fuga, el Cliente debe ponerse en contacto con la PG & E Emergencia y Centro de Atención al Cliente al 1-800-743-5000. VEM no hace ninguna representación ni garantía alguna, expresa o implícita, con respecto a la provisión de gas natural contemplado en el presente Acuerdo. VEM se exime de cualquier y todas las garantías, expresas o implícitas, incluyendo, pero no limitado a, garantías de comerciabilidad, adecuación para un uso o propósito particular, o derivado de cualquier negociación o uso comercial.

TERMINACIÓN

El cliente puede cancelar este Acuerdo de forma gratuita dentro de los diez (10) días de la inscripción llamando al 1-888-508-4782 VEM, o, mediante notificación por escrito del Cliente o el aviso de VEM de intención de cancelar. VEM se reserva el derecho de terminar este Acuerdo mediante notificación por escrito que proporciona quince (15) días de anticipación, si cualquiera de los términos asociados con el cambio de PG & E Core Gas Agregación Servicio o si hay algún cambio sustancial en el patrón de consumo de gas natural del Cliente. Peticiones de terminación recibidos por PG & E antes del primer día del mes entrarán en vigor para cada cuenta en la fecha normal de lectura de contadores en el siguiente mes. Si cancela antes de 24 ciclos de facturación, un cargo por cancelación anticipada como se especifica en aplicará su carta de bienvenida.

FACTURACIÓN Y CONDICIONES DE PAGO

Al cliente se le cobrará en función del consumo de gas según lo determinado por PG & E. Título de gas natural vendido a continuación se transferirá a la asignación en el gasoducto interestatal fuera del Estado de California. Carga de gas de VEM aparecerá en PG & E la factura del cliente. El cliente es el único responsable de todos los impuestos estatales y locales, en su caso, evaluado sobre servicios o bienes suministrados en virtud de este Acuerdo. Bills no pagados por el Cliente por las fechas de vencimiento estarán sujetos a un cargo por demora por lo menos igual a la última cuota cobrada por PG & E. VEM se reserva el derecho de terminar este Acuerdo por falta de pago. El cliente será responsable de todos los costos asociados con el cobro de los saldos pendientes legales.

TRANSFERENCIA DE SERVICIO / CESIÓN DE CONTRATO

En el caso de la venta de una propiedad que actualmente está servida por VEM, el presente Acuerdo podrá ser asignado al nuevo propietario con la aprobación previa por escrito de PG & E y VEM, que el consentimiento puede ser retenido en la sola discreción de VEM. El cliente es en todo momento responsables de todos los costos ya incurridos en relación con el Acuerdo antes de cualquier asignación aprobada. Los términos del Acuerdo de cliente también se pueden aplicar al Cliente original en su nueva propiedad, si la nueva propiedad se encuentra en el territorio de servicio de PG & E, y si las condiciones son aprobados por adelantado y por escrito por ambas VEM y PG & E. El cliente no puede asignar este Acuerdo sin el consentimiento previo del VEM, que el consentimiento puede ser retenido en la sola discreción de VEM. VEM se reserva el derecho de transferir este Acuerdo a otra parte.

LEYES, NORMAS Y REGLAMENTOS

Estas Condiciones del servicio y las actividades de las partes a continuación estarán sujetos a las leyes federales y estatales aplicables y los correspondientes órdenes, leyes, normas y regulaciones de cualquier autoridad estatal o federal que tenga o afirmar la jurisdicción, pero nada de lo contenido en el presente documento se entenderán una renuncia por cualquiera de las partes de cualquier derecho de cuestionar o impugnar cualquier orden, ley, norma o reglamento. Las partes tendrán derecho a considerar todas las leyes tales, reglas, reglamentos y órdenes como válidos y pueden actuar de acuerdo con ella hasta que la misma puede ser invalidado por sentencia firme en un tribunal de jurisdicción competente.

RESOLUCIÓN DE DISPUTAS Y PROTECCIÓN AL CLIENTE

El Cliente entiende y reconoce que la CPUC no regula VEM y CPUC no se involucra con la resolución de, o cualquier pérdida o daño resultante de, cualquier cliente puede tener disputas con VEM. La resolución de tales controversias será responsabilidad exclusiva del VEM del Cliente y. Las disputas de facturación entre el Cliente y VEM se resolverán como se especifica en PG & E de las Normas 10 y la Regla 23. En el caso de los clientes tiene una pregunta o preocupación acerca de una factura mensual, el Cliente deberá ponerse en contacto con el Departamento de Servicio al Cliente de VEM.  No obstante lo anterior, el cliente debe pagar la parte indiscutible de cualquier factura en o antes de la fecha de vencimiento.

PROGRAMAS DE AFINIDAD

Vendedor, VEM puede donar a una organización benéfica elegida a cambio de matrícula de los clientes y / o uso de los clientes. Los clientes deben mantener su cuenta de pago en su totalidad para mantener la elegibilidad. Si la relación de un cliente termina con VEM, VEM podrá resolver inmediatamente cualquier donación u obligaciones pendientes.

INFORMACIÓN DE CONTACTO DE VEM

Las preguntas relacionadas con estas Condiciones de servicio o sobre el servicio VEM deben dirigirse por escrito a: Vista Energy Marketing, Servicio al Cliente, 4306 Yoakum, Suite 600, Houston, TX 77006 sin cargo al (888) 508-4782 o por correo electrónico a customerservice@vistaenergymarketing.com.

Limitación de responsabilidad

Se considerará que estar en control exclusivo del gas natural después de la recepción en el punto (s) de entrega. VEM NO SERÁ RESPONSABLE POR DAÑOS CONSECUENTES, ACCIDENTALES, ESPECIALES, PUNITIVOS, EJEMPLARES O DAÑOS (INCLUYENDO LA PÉRDIDA DE BENEFICIOS O DE OTROS DAÑOS INTERRUPCIÓN DEL NEGOCIO) INDIRECTOS, YA SEA POR LEY, EN CONTRATO O AGRAVIO, AUN CUANDO EL RESULTADO DE NEGLIGENCIA (YA SEA ÚNICO, MIXTO, concurent, activo o pasivo). TODA OTRA RESPONSABILIDAD SE LIMITA A LOS DAÑOS DIRECTOS REALES SOLAMENTE, Y DAÑOS REALES DIRECTOS TALES SERÁN LA ÚNICA Y EXCLUSIVA. CLIENTE HERBY RENUNCIA A TODAS LAS DEMÁS RECURSOS EN LA LEY O EN EQUIDAD.

ARBITRAJE OBLIGATORIO

Cualquier reclamación, disputa o controversia, con respecto a cualquier contrato, agravio, estatuto, o de otro modo (“Reclamación”), que surja de o esté relacionada con este acuerdo o las relaciones entre las partes del presente serán resueltas por un árbitro a través de un arbitraje vinculante administrado por la Asociación Americana de Arbitraje (“AAA “), bajo la AAA Comercial o normas de consumo, según corresponda, en vigor en el momento de presentar la reclamación (“Reglas AAA”). Las copias de las Reglas y formas AAA se pueden ubicar en www.adr.org o llamando al 1-800-778-7879.  La decisión del árbitro será final, vinculante e inapelable.  Ninguna de las partes demandar a la otra parte que no sea conforme a lo dispuesto en este documento o para la aplicación de esta cláusula o del laudo arbitral; cualquier demanda podrá interponerse únicamente en el Tribunal Federal de Distrito para el Distrito, o de que dicha corte carece de jurisdicción , en cualquier tribunal estatal que tenga jurisdicción . El árbitro, y no un tribunal federal , estatal o local, tendrán competencia exclusiva para resolver cualquier controversia relativa a la interpretación, aplicación, arbitraje, exigibilidad o formación de este Acuerdo, incluyendo cualquier afirmación de que todo o parte del Acuerdo es nula o anulable. Sin embargo, la frase anterior no será de aplicación a la cláusula denominada “Renuncia de Acción de Clase”

RENUNCIA COLECTIVA.

Cualquier reclamación debe ser presentada en la capacidad individual de las partes, y no como demandante o miembro de la clase en cualquier clase pretendida, colectiva , representante, múltiple recurrente o procedimiento similar (” acción de clase “). Las partes renuncian expresamente a cualquier posibilidad de mantener cualquier acción de clase en cualquier foro . El árbitro no tendrá autoridad para combinar o agregada reclamaciones similares o llevar a cabo cualquier acción de clase ni hacer un premio a cualquier entidad o persona que no sea parte en el arbitraje. Cualquier afirmación de que todos o parte de esta Renuncia de Acción de Clase es inaplicable, inconcebible, nula o anulable puede ser determinada sólo por un tribunal de jurisdicción competente y no por un árbitro. Las Partes entienden que tendrían derecho a litigar ante un tribunal, TENER UN JUEZ O JURADO DECIDA SU CASO Y SER PARTE DE UNA CLASE O REPRESENTANTE acción, sin embargo, entienden y deciden tener CUALQUIER RECLAMO decidido individualmente, A TRAVÉS ARBITRAJE.

  1. NATURAL GAS SALES AGREEMENT: These Terms and Conditions between Vista Energy Marketing, L.P. (“Seller”) and the Buyer identified during enrollment (“Buyer”) along with the Welcome Letter sent to the Buyer sets forth the Entire Agreement (“Agreement”) in which the Buyer will purchase natural gas from the Seller. This Agreement and its obligations herein are subject to credit approval of Buyer prior to initial delivery of natural gas and throughout the term of this Agreement.  The Seller is an Alternative Gas Supplier (“AGS”) licensed by the Illinois Commerce Commission (“ICC”).   The Buyer is enrolling into the Nicor Gas Customer Select Program (“Nicor”).   The Supplier determines the commodity prices and fees that Buyer pays.   Nicor delivers all natural gas to Buyer.  The Federal Energy Regulatory Commission regulates pipeline transmission rates. The ICC regulates distribution rates.
  2. CONTACT INFORMATION AND CUSTOMER SERVICE:  Buyer may contact Seller with any  questions, comments, concerns, or complaints regarding any products the Seller offers.  Please contact Seller by calling toll free 1-888-508-4782, on the Seller’s website at www.vistaenergymarketing.com, by fax at 832-213-0301, by writing to Seller at 3200 Southwest Freeway, Suite 2240, Houston, Texas 77027, or by emailing Seller at customerservice@vistaenergymarketing.com.   If the Buyer is not satisfied with the Seller’s response, Buyer may contact the ICC’s Consumer Services Division at 1-800-524-0795 or 1-800-858-9277 for TTYTDD hearing- impaired customers.  Buyer may also visit the ICC’s website at www.icc.illinois.gov.
  3. RIGHT OF RESCISSION: A Residential or Small Commercial customer (both defined below) may rescind this agreement within ten (10) business days after the listed date on Nicor’s written notice of your switch to Seller. A Residential or Small Commercial customer also has the right to cancel this Agreement without incurring a termination fee by contacting Seller within ten (10) business days of the issue date of your first bill from Nicor. Buyer will receive one (1) last invoice from the Seller after notifying Seller of cancellation.  Buyer is responsible for all charges incurred during the time they were served by the Seller.  A Residential customer is defined as one who receives gas utility service for household purposes distributed to a dwelling of two (2) or fewer units which is billed under a residential rate and is registered by a separate meter for each dwelling unit.  A Small Commercial customer is defined as a nonresidential retail customer of a natural gas utility who consumed five thousand (5,000) or fewer therms of natural gas during the previous year.
  4. RATE PLANS: Buyer will pay their invoice for natural gas usage to Nicor.  Buyer’s invoice will be calculated by multiplying the price per therm of gas used determined by the Buyer’s rate plan as described in the Welcome Letter by the amount of gas used during the billing cycle plus any and all applicable taxes, fees, and charges invoiced by Nicor for transportation, distribution, and other services plus any monthly administrative or miscellaneous charges associated with the Buyer’s rate plan and described in the Welcome Letter.  Buyer understands that their total Rate Plan charges may be higher or lower than what the Buyer would have paid for utility service during the same time period with Nicor.
  • Variable Rate Plan – Buyer’s rate is calculated month to month and is based on current business and market conditions. Buyer may pay a monthly administrative or miscellaneous charge specified in the Welcome  Letter.    Rate  not  to  exceed  Natural  Gas  Intelligence  First  of  Month  Chicago  rate  plus $0.60/therm.
  • Fixed Rate Plan – Buyer’s rate is fixed for the term of the Agreement as specified in the Welcome Letter. Buyer may pay a monthly administrative or miscellaneous charge specified in the Welcome Letter.
  • Winter Fixed & Summer Variable Plan – Buyer’s rate is fixed for the November to March term of the Agreement as described in the Welcome Letter.  Buyer’s rate for the April to October term of the Agreement will be the Variable Rate Plan. Buyer may pay a monthly administrative or miscellaneous charge specified in the Welcome Letter.
  • Immediate Savings Plan – Buyer’s rate will be a noted percentage off of the Nicor Current Gas Cost.

Both the discounted term and the percentage off will be specified in the Welcome Letter.   For the remainder of the Agreement the Buyer’s rate will be the Variable Rate Plan.  Buyer may pay a monthly administrative or miscellaneous charge specified in the Welcome Letter.

  1. TERM AND RENEWAL: This Contract shall be effective when Nicor accepts the Buyer into the Customer Select Program and shall remain in effect through the Initial Term. Initial term will be shown on the Welcome Letter. Prior to the end of the Initial Term, Seller may send Buyer a renewal offer (“Renewal Notice”) to the service address on record with a new Rate and Term.   The Buyer may reject the Renewal Notice and this Agreement will end after the Initial Term is completed.  If the Buyer wishes to discontinue the program they must notify the Seller within thirty (30) days of the postmarked date on the Renewal Notice.  Seller will send Buyer a confirmation letter after the thirty (30) days have expired.  If the Seller does not send out a Renewal Notice to Buyer, then this Agreement will renew automatically on a month to month term and the Buyer will be placed on the Variable Rate Plan.  This Agreement may be terminated by either party by providing written notice to the other party sixty (60) days prior to the end of the Initial Term or subsequent renewal term.
  2. BILLING AND PAYMENT: Nicor will continue to invoice Buyer for all natural gas, distribution, applicable taxes or any other charges as mandated by the State of Illinois or Local Municipality. Nicor will invoice Buyer for all gas volumes consumed by Buyer in accordance with the meter read information received from Nicor. Buyer’s payment terms and late payment terms will be governed by the terms of Nicor’s tariff. If the Buyer disputes the amount of any such invoice or any part thereof Buyer will pay such amount as it concedes to be correct.  Seller will not pay or arrange for payment of any outstanding debts owed by the Buyer to Nicor or a previous natural gas supplier.
  3. TAXES: Buyer is responsible for all state and local sales, use, revenue, gross receipts, commercial activity, excise, and/or ad valorem tax (all hereby known as “Taxes”) and will reimburse Seller if the seller is required to remit such Taxes in connection with this Agreement.
  4. EARLY TERMINATION AND CANCELLATION: Residential and Small Commercial customers will pay an early termination fee of $50 if you cancel this Agreement prior to the end of the Initial Term or subsequent renewal term, unless the Seller waives the early termination fee or states otherwise in the Welcome Letter.   In the event a Large Commercial customer (defined below) terminates this Agreement for any reason prior to its expiration date, Buyer shall remain liable for the cost of natural gas that would have otherwise been delivered for Buyer’s account, unless the Seller waives the early termination fee or states otherwise in the Welcome Letter.  This amount shall be referred to as the “Settlement Amount” and shall be the sum of (i) any remaining amounts due under this Agreement pursuant to paragraph 5; and (ii) an amount representing the then current replacement value of this Agreement together with, but without duplication, all losses and costs incurred by Seller as a result of maintaining, terminating, obtaining or re-establishing any hedge or financial positions applicable to this Agreement.  A Large Commercial customer is defined as a nonresidential retail customer of a natural gas utility who consumed more than five thousand (5,000) therms of natural gas during the previous year.  The early termination fee will not be charged if the Buyer has canceled this Agreement within ten (10) business days of the issue date of your first bill from Nicor.  Buyer may also cancel this Agreement without any penalty if they move locations, provide reasonable evidence Buyer is no longer at the location, and can provide a new address for service.   The Buyer is responsible for all charges incurred up to the cancellation date.

 

  1. REGULATION AND REGULATORY EVENTS: Buyer and Seller agree that the purchase and sale of natural gas is  and shall remain subject to any existing or future changes made by the applicable utility company or associated pipeline company.  Further, this Agreement is subject to any and all existing and future valid laws, orders, directives, rules and regulations of the regulatory bodies having jurisdiction over the parties and this transaction.  In the event a Regulatory Event causes Seller to directly or indirectly incur any capital, operating, commodity or other costs relating to the provision of services contemplated herein above those existing prior to the date of the Regulatory Event, then Seller shall be permitted to pass through such costs to Buyer.
  2. INFORMATION RELEASE AND AUTHORIZATION:  The  Buyer  hereby  designates  the  Seller  as  their authorized  agent  and  authorizes the Seller to obtain credit history, billing history, payment history, and historical usage.  The Buyer authorizes the release of this information by acceptance of this agreement.  This authorization is in effect for the Initial Term and any subsequent renewal term.  Buyer may send in written notice to seller to rescind authorization.
  3. FORCE MAJEURE: The Seller will be excused for performance under this Agreement for events of Force Majeure declared by Nicor or the Seller.  Force Majeure is defined as causes beyond the reasonable control of Nicor and the Seller.  Force Majeure events include, but are not limited to, acts of God, terrorism, sabotage, and natural occurrences.
  4. SEVERABILITY AND ASSIGNMENT: If any provision in this Agreement is determined to be invalid, void or unenforceable by any court having jurisdiction, such determination shall not invalidate, void, or make unenforceable any other provision of the Agreement.  Neither party may assign this Agreement without the prior written consent of the other party, except that Seller, without the consent of Buyer, may assign the Agreement to a controlled subsidiary of that party or a purchaser of all or substantially all of that party’s assets  used  in  connection  with  performing  this Agreement,  provided  the assigning  party guarantees  the performance of and causes the assignee to assume in writing all obligations of the assignor under this Agreement.
  5. GOVERNING LAW: The laws of the State of Illinois govern this Agreement.
  6. MANDATORY ARBITRATION

    Any claim, dispute or controversy, regarding any contract, tort, statute, or otherwise (“Claim”), arising out of or relating to this agreement or the relationships among the parties hereto shall be resolved by one arbitrator through binding arbitration administered by the American Arbitration Association (“AAA”), under the AAA Commercial or Consumer rules, as applicable, in effect at the time the Claim is filed (“AAA Rules”). Copies of the AAA Rules and forms can be located at www.adr.org, or by calling 1-800-778-7879. The arbitrator’s decision shall be final, binding, and non-appealable. Judgment upon the award may be entered and enforced in any court having jurisdiction. This clause is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act. Neither party shall sue the other party other than as provided herein or for enforcement of this clause or of the arbitrator’s award; any such suit may be brought only in Federal District Court for the District, or if any such court lacks jurisdiction, in any state court that has jurisdiction. The arbitrator, and not any federal, state or local court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, unconscionability, arbitrability, enforceability or formation of this Agreement including any claim that all or any part of the Agreement is void or voidable. However, the preceding sentence shall not apply to the clause entitled “Class Action Waiver”

  7. CLASS ACTION WAIVERAny Claim must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiff, or similar proceeding (“Class Action”). The parties expressly waive any ability to maintain any Class Action in any forum. The arbitrator shall not have authority to combine or aggregate similar claims or conduct any Class Action nor make an award to any entity or person not a party to the arbitration. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. THE PARTIES UNDERSTAND THAT THEY WOULD HAVE HAD A RIGHT TO LITIGATE THROUGH A COURT, TO HAVE A JUDGE OR JURY DECIDE THEIR CASE AND TO BE PARTY TO A CLASS OR REPRESENTATIVE ACTION, HOWEVER, THEY UNDERSTAND AND CHOOSE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY, THROUGH ARBITRATION.
  8. LIMITATIONOFLIABILITYANDWARRANTIES: SELLER WILL NOT BE LIABLE FOR ANY TYPE OF SPECIAL, PUNITIVE, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, EVEN IF THE RESULT OF NEGLIGENCE. ALL OTHER LIABILITY WILL BE LIMITED TO ACTUAL DAMAGES ONLY, AND WILL BE THE EXCLUSIVE REMEDY. BUYER WAIVES ALL OTHER REMEDIES AT LAW OR IN EQUITY AND THERE ARE NO THIRD PARTY BENEFICIARIES TO THIS AGREEMENT. ALL NATURAL GAS SOLD HEREUNDER IS PROVIDED “AS IS”.   SELLER DOES NOT GIVE ANY TYPE OF WARRANTY, EXPRESSED OR IMPLIED, AND TO THE FULL EXTENT OF THE LAW DISCLAIMS ANY AND ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE.
  9. EMERGENCY: BUYER SHOULD CONTACT NICOR GAS AT 1-888-642-6748 FOR ISSUES REGARDING EMERGENCIES (E.G. GAS ODOR AND LEAKS), NICOR RATES, METERING, OR OTHER ISSUES REGARDING YOUR NICOR SERVICE.  BUYER MAY ALSO CONTACT NICOR IN WRITING AT P.O. BOX 190, AURORA, IL 60507 OR ON THE WEB AT WWW.NICOR.COM.



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