Vista Energy believes in the idea that consumers reserve the right to know exactly why they are being charged a particular sum of money for a service that they are subscribed to. In order to stay true to this belief, we have actively participated in informing consumers about the different components that go into their energy bill. Considering how often energy suppliers like Vista Energy are accused of being scams, hopefully this will clarify any misconceptions.
What Do the Reviews Say?
There are plenty of reviews about Vista Energy on the internet. As is the case with any other third party supplier of energy, we receive our fair share of positive and negative reviews. However, most of the negative comments have crossed the boundaries of a formal complaint and are closer to allegations and accusations that are backed up by more by misunderstandings than facts.
Across the board, most of the reviews third party suppliers receive are complaints about the billing. The complaints Vista Energy receives led us to realize there are some clear misunderstandings of how the billing works, and what fees are included in the final bill. In other words, consumers who are not familiar with the ins and outs of how energy is supplied to households and how third party businesses are run in this industry are likely to be confused by their energy bill.
We’ve already broken down how to read your energy bill on our website. So let’s delve into the misunderstandings.
Is Vista Energy Overcharging Consumers?
The simple and straight answer to this question is no. At Vista Energy, we do not believe in making our customers pay a hefty price to have their energy demands met. You may come across reviews that say otherwise, but the reality is that our company charges no more than the equivalent of the quality of the service that is being provided to our consumers. Our rates are as reasonable as any other third party supplier in the industry. We also believe that in order to stay true to our vision as a company and remain competitive in the industry, we cannot compromise on the affordability of our services. If anything, overcharging our consumers would hurt our business and make us a less preferred supplier.
So Why Are There Additional Charges?
What may appear as additional charges is actually the price that any other third party supplier is charging in the market. The reason why certain people feel that there is an extra fee added to the energy bill of our company is because we break down the bill for you. In other words, we separate the costs so that the bill itself is more accountable. Once the bill has been dissected and the costs have been separated, you can see for yourself how the company has come up with the final sum on your bill.
The Transportation Fee
Vista Energy does not charge its consumers an additional transportation fee. Certain reviewers have voiced their complaints about this transportation fee because it is a cost that is not visible on a typical utility bill. The reason why it is not visible is because it is bundled into the grand total. In the bill provided by Vista Energy, we make sure that we separate the costs. This is why the transportation fee is mentioned in isolation. It’s a standard fee that is charged in every energy bill no matter what company you choose as your supplier.
Feel Free to Inquire
We truly believe that it is important for consumers to have access to all the important information that they need about their third party energy supplier. This is why we encourage our customers to put our reps to the test. You are free to ask us as many questions as you want and have your misconceptions or confusions clarified. This will help you and others to make an informed choice and be satisfied with the service we provide.
If you want us to address your concerns, be sure to go to VistaEnergyComplaints.com and let us know how we can help you.