With energy deregulation comes energy choice. And with that choice comes a slew of different retail energy providers you can choose to work with. With so many energy retailers to choose from, consumers are right to ask questions about the companies they could potentially do business with so they can make an informed decision.

A question Vista Energy, and many other industry providers, is commonly asked by consumers: "Is this a scam?"

The short answer? No, Vista Energy is not a scam. Over the years, we’ve found that there are few common misconceptions about third-party suppliers in the energy industry, and we’d like to do our best to present you, the consumer, with the tools to identify legitimate, reputable businesses.

Door-to-Door Sales

Under the guides of energy deregulation, retail energy suppliers can promote their offerings to potential customers through door-to-door sales. At Vista Energy, we contract door-to-door sales representatives to inform potential customers about what we do and how we can possibly help them save on their future energy bills.

We know that there are plenty of door-to-door scams out there, so we understand any apprehension about opening your home to a stranger. Our sales representatives can be easily identified by their Vista Energy branded uniforms and transportation.

Have questions about what we do? We urge you to ask our sales representatives as many questions as you’d like in order to make the best choice for you and your home. You should never feel obligated to sign up with Vista Energy, and our representatives are ready to give you all the information you need to make a well-informed decision.

Our representatives are highly trained, and are held to high standards when it comes to representing Vista in a way that is respectful, professional, and legitimate. We take any complaints lodged against our representatives very seriously. Should you ever have an experience with one of our representatives that is anything less than exemplary, we encourage you to reach out to our customer service team at customerservice@vistaenergymarketing.com.

Tips for Avoiding Energy Bill Scams

If you’re ever contacted by an energy company you doubt is legitimate, there are a few precautions you can take.

• Verify the program is legitimate before enrolling by contacting your current energy company or government agency. You should be able to locate their phone number on your most recent energy bill.
• If you are approached by a retail energy supplier, be sure you fully understand the terms of the contract they’re offering you, as well as how it differs from your current plan.

As a consumer, it’s important to fully understand your options when it comes to energy choice and the options you have available to you. Have questions or concerns for us? Please don’t hesitate to reach out to us over the phone at (888) 211-4093 or via email.