Category: faq

If I cancel, when will my service start with PG&E and stop with Vista Energy?

  • faq

Your return date to PG&E’s bundled service is based on your home’s meter read date. When we submit your cancellation request and if it is accepted by PG&E 15 days before your next meter read date, you will return to PG&E on that meter read date. If your cancellation is submitted less than 15 day of your next meter read date, you will be returned back to the utility on your next months meter read.

Am I being charged twice for natural gas usage?

  • faq

You are NOT being billed for natural gas twice. Most people do not realize that a significant portion of their monthly gas bill is a gas transportation fee. PG&E will still charge a transportation fee to those using a third party supplier. PG&E charges each customer a transportation fee in order to cover costs associated with owning and operating the pipeline. Traditionally, transportation rate represents a large portion of your monthly bill – nearly the value of your gas. The charges on your bill from Vista are for the natural gas only and are different from the PG&E transportation charges. When PGE was your natural gas provider the transmission costs were combined into one “bundled” charge.

Is Vista Energy part of PG&E?

  • faq

Vista Energy is an approved participant in PG&E’s Core Aggregation Program, but Vista Energy is not part of PG&E.

What cities are served?

  • faq

Cities served by the Choice gas program in Wyoming are divided in three Divisions, please see chart below to see the participating city and the division. Casper Division Arapahoe Bairoil Bar Nunn Casper Edgerton Ethete Evansville Ft. Washakie Hanna Hudson Jeffrey City Lander Laramie Medicine Bow Midwest Mills Pavillion Rawlins Riverton Saratoga Shoshoni SinclairGillette Division Gillette Moorcroft Newcastle Upton Wright Torrington Division Douglas Ft. Laramie Glendo Glenrock Guernsey Hartville Lingle Lusk Torrington Wheatland

What happens if a customer moves during the Choice Gas Program year?

  • faq

If a customer moves from one service address to another, or a new customer moves to a service address within the Choice Gas Program territory, that customer will continue with the Supplier previously selected for that address. New construction customers will be provided with a selection packet via U.S. Mail, and if that customer does not make a selection, they will default to the Pass-On Rate [Regulated Rate].

If a customer intends to roll over their selection, what happens if that Supplier has exited the Program or discontinued that Pricing Option?

  • faq

Customers will be notified if their current Supplier exits the Choice Gas Program or if their Supplier discontinues a customer’s Pricing Option. Customers will default to the Pass-On Rate [Regulated Rate] unless a new Pricing Option is selected from the current Supplier, or a new Supplier and Pricing Option is selected during the selection period. The Pass-On Rate [Regulated Rate] will continue to be the default option for customers who did not select a Choice Gas Supplier for the preceding year.

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