What is the Vista Smart Rate Program?
To learn more about the Vista Smart Rate Program, click here.
Category: faq
If I cancel, when will my service start with PG&E and stop with Vista Energy?
Your return date to PG&E’s bundled service is based on your home’s meter read date. When we submit your cancellation request and if it is accepted by PG&E 15 days before your next meter read date, you will return to PG&E on that meter read date. If your cancellation is submitted less than 15 day of your next meter read date, you will be returned back to the utility on your next months meter read.
Is there an Early Termination Fee (ETF) for PG&E?
No, Vista Energy does not currently charge an early termination fee for this service area.
Is there a deposit for PG&E?
Vista Energy does not currently require a deposit for service in this area.
Am I being charged twice for natural gas usage?
You are NOT being billed for natural gas twice. Most people do not realize that a significant portion of their monthly gas bill is a gas transportation fee. PG&E will still charge a transportation fee to those using a third party supplier. PG&E charges each customer a transportation fee in order to cover costs associated with owning and operating the pipeline. Traditionally, transportation rate represents a large portion of your monthly bill – nearly the value of your gas. The charges on your bill from Vista are for the natural gas only and are different from the PG&E transportation charges. When PGE was your natural gas provider the transmission costs were combined into one “bundled” charge.
Who bills me for gas if I switch to a third party provider?
Your bill will continue to come from PG&E. The only difference is that Vista will appear as the 3rd party gas supplier on the final page of your bill.
Is Vista Energy part of PG&E?
Vista Energy is an approved participant in PG&E’s Core Aggregation Program, but Vista Energy is not part of PG&E.
What cities are served?
Cities served by the Choice gas program in Wyoming are divided in three Divisions, please see chart below to see the participating city and the division. Casper Division Arapahoe Bairoil Bar Nunn Casper Edgerton Ethete Evansville Ft. Washakie Hanna Hudson Jeffrey City Lander Laramie Medicine Bow Midwest Mills Pavillion Rawlins Riverton Saratoga Shoshoni SinclairGillette Division Gillette Moorcroft Newcastle Upton Wright Torrington Division Douglas Ft. Laramie Glendo Glenrock Guernsey Hartville Lingle Lusk Torrington Wheatland
Does the Choice Gas Program affect the quality of distribution service?
No. Regardless of the customer’s selection, Black Hills Energy will continue to provide meter reading and billing services, respond to gas leaks, and ensure the safety and reliability of the gas supply to Choice Gas Program communities.
What happens if a customer moves during the Choice Gas Program year?
If a customer moves from one service address to another, or a new customer moves to a service address within the Choice Gas Program territory, that customer will continue with the Supplier previously selected for that address. New construction customers will be provided with a selection packet via U.S. Mail, and if that customer does not make a selection, they will default to the Pass-On Rate [Regulated Rate].
