Your return date to PG&E’s bundled service will be determined based on the meter read cycle. If Vista Energy submits a cancellation request to PG&E and PG&E accepts the disconnect request 15 days before the next meter read date then your service will begin with PG&E on the next meter read date. If the cancellation request is submitted less than 15 days of the next meter read date, then your service with PG&E will begin on the next month’s meter read date.

Yes. Vista sells to large commercial and industrial customers at SOCAL and SDG&E. If you would like to learn more please contact us.

Vista does not offer a CARE program. Being a Vista customer does not mean you cannot participate in the California CARE program. Attached is the link and phone number to join the CARE program if you are not currently participating. If you are currently a CARE participant, joining Vista will not disqualify from your current CARE benefits.

Vista has a number of customers in the small business community ranging from family restaurants to auto mechanics. A majority of the business that Vista Energy Marketing serves are former Pacific Gas & Electric customers that we serve through the PGE Core Aggregation Program. Please contact us if you are interested in an alternative to the local utility.

Vista serves small businesses through the PG&E Core Aggregation Program. Vista assigns a competitive price each month intended to compete with prices offered by PG&E. We can also suggest a fixed price to protect your business in a rising market.

You should continue to call PG&E in case of any emergency involving gas service to your home or business. PG&E will also continue to respond to your safety-related calls, such as gas leaks, and maintain the distribution system leading to your home. You can reach PG&E at 1-800-743-5000.

PG&E does not assess any “extra” charges to customers who purchase natural gas from Vista Energy. A customer’s bill is first calculated as if the customer remained on bundled service with PG&E. The PG&E procurement (gas) portion of the bill is then subtracted from the bill through a “Procurement Credit”. Finally, a franchise fee is added to the PG&E portion of the bill. Please note that the franchise fee is NOT an extra charge for customers buying their gas from Vista Energy—it is part of the PG&E procurement charge and is collected under Gas Schedule G-SUR to pay franchise fees (roughly 1 percent) on the gas volumes purchased from a CTA.

You are NOT being billed for natural gas twice. Most people do not realize that a significant portion of their monthly gas bill is a gas transportation fee. PG&E will still charge a transportation fee to those using a third party supplier. PG&E charges each customer a transportation fee in order to cover costs associated with owning and operating the pipeline. Traditionally, transportation rate represents a large portion of your monthly bill – nearly the value of your gas. The charges on your bill from Vista are for the natural gas only and are different from the PG&E transportation charges. Remember, when PGE was your natural gas provider the transmission costs were into one “bundled” charge.

Through the Core Aggregation program, the transition will be seamless. Your bill continues to come from PG&E. The only difference is that Vista will appear as the 3rd party gas supplier on the final page of your bill.

If you are currently buying your gas from Pacific Gas & Electric, you have the option to purchase gas from a 3rd party provider. Thanks to deregulation, Vista Energy Marketing can supply your natural gas. We provide a competitive price made possible through our unique access to wholesale markets. We have the capability to serve all customers in northern California that are served by the PG&E system. Through the Core Gas Aggregation Program, PG&E allows other gas providers to deliver gas to your home through their pipeline. When purchasing natural gas from PG&E, the transportation cost of gas was bundled as one bulk charge. With deregulation, these charges are now separate. Vista supplies you with competitively priced natural gas and PG&E charges you the same transportation fee as before.