Category: faq

What if a customer does not make a selection?

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If a valid selection is not submitted on or before, April 28th, 2016, the customer’s account automatically rolls over to their current Supplier and Pricing Option, at a price to be determined by the Choice Gas Supplier. If a customer rolls over any Choice Gas Pricing Option, the final rate will be made publicly available no later than 15 days after the Selection Period ends. The natural gas commodity price that Choice Gas rollover customers will be charged will not carry over from the previous year unless agreed to by the Supplier. We encourage customers to participate in the selection process to ensure they know the price of the gas commodity they will receive for the upcoming year.

What constitutes a ‘valid’ selection?

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A selection is considered valid when a customer submits their choice through one of the accepted submission methods, on or before, April 28th, 2016. It is important to note that confirmation codes are time-sensitive, therefore customers should check with their Supplier on its expiration date. The first valid selection received will be considered the customer’s final choice. Customers should record their verification number if submitting their selection via the Internet or telephone. Mailed selection forms must be signed by the customer to be considered valid.

How do customers select their Supplier?

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Customers can automatically roll over to their current Supplier and Pricing Option ( not recommended since you may be paying a higher roll over rate), or submit a selection through the Internet, by telephone, directly through their chosen Supplier, or by U.S. Mail (these choices are collectively referred to as “accepted submission methods”).

What is the benefit of the Choice Gas Program?

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In a word, “choice”. Because the Choice Gas Program allows customers to choose their natural gas Supplier and Pricing Option, they have an opportunity to manage gas supply price risk and volatility to meet their individual needs. The Choice Gas Program selection period in Nebraska begins April 15th, 2016, and ends, April 28th, 2016.

What is the Choice Gas Program?

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The Choice Gas Program is an annual program administered by Black Hills Corporation that gives customers the opportunity to choose a natural gas supplier and Pricing Option that best suits their needs.

How does Vista beat the utility?

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Natural gas has been deregulated in many parts of the country. Thanks to deregulation, we can supply your natural gas with pricing structures the utility cannot match. Vista has the experience to buy the natural gas in the competitive open wholesale market and structure the purchases to match a fixed, or variable, or unlimited usage sales structure. We then deliver your natural gas to your local utility system straight to your home. The switch to Vista is easy. There are no setup or connection fees. The utility will continue to charge you for gas transmission, but Vista will give you the opportunity to save on your natural gas. The natural gas wholesale market is extremely competitive with hundreds of producer and suppliers connected by miles and miles of pipelines. A low overhead and aggressive cost acquisition strategy allows Vista to focus solely on finding the cheapest gas available without the bureaucratic constraints of a large government regulated utility. Our strategy is to keep it simple and nimble.

When will my service start with Nicor after canceling with Vista Energy?

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Your return date to Nicor’s service will be determined based on the meter read cycle. If Vista Energy submits a cancellation request to Nicor and Nicor accepts the disconnect request 15 days before the next meter read date then your service will begin with Nicor on the next meter read date. If the cancellation request is submitted less than 15 days of the next meter read date, then your service with Nicor will begin on the next month’s meter read date.

What happens if I move?

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If you move within Nicor Gas’ service territory, your Customer Select contract will move with you. If you move outside Nicor Gas’ territory, your participation in Customer Select automatically ends.

Who bills me for gas if I switch to Vista Energy?

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There is no increased cost to switch to Vista Energy from Nicor Gas. However, you will see two new line items on your Nicor Gas bill if you choose to participate in Customer Select – a Customer Select Charge and a Transportation Service Credit. The Customer Select Charge recovers the costs from pipelines to assist in the daily balancing of gas supplies on Nicor Gas’ system. The Customer Select Charge is not an additional cost for Customer Select participants – customers buying their gas from Nicor Gas pay this charge as part of their overall Gas Supply Charge. The Customer Select Charge is billed to customers based on usage. The rate may change each month and it is filed with the Illinois Commerce Commission. The Transportation Service Credit is a credit for certain costs that are included in our distribution rates that are not incurred by Customer Select customers – such as some uncollectible expenses and storage costs. It is credited to customers based on usage.

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