Call Nicor Gas at 1-888-Nicor4u (1-888-642-6748). As always, Nicor is responsible for the safe and reliable delivery of your gas. If you have a question or problem with the bill for your natural gas supply, you should call Vista Energy directly.
In the Nicor Gas Customer Select program, you have the ability to purchase your natural gas from another supplier. Customer Select is all about choices. It’s a voluntary, free program offered by Nicor Gas that allows you to choose your natural gas supplier. As of March 1, 2002, all Nicor Gas residential and business customers are eligible to participate in Customer Select, a program that allows you to choose your natural gas supplier.
No, Vista has been approved to participate in the NICOR Customer Select Program, but we are not part of Nicor. Vista is certified by the Illinois Commerce Commission and must meet certain business and credit standards. This includes a code of conduct related to telemarketing practices, handling of customer complaints, maintaining adequate gas supply and pipeline capacity, and obeying truth-in-advertising laws.
Your return date to PG&E’s bundled service will be determined based on the meter read cycle. If Vista Energy submits a cancellation request to PG&E and PG&E accepts the disconnect request 15 days before the next meter read date then your service will begin with PG&E on the next meter read date. If the cancellation request is submitted less than 15 days of the next meter read date, then your service with PG&E will begin on the next month’s meter read date.
Yes. Vista sells to large commercial and industrial customers at SOCAL and SDG&E. If you would like to learn more please contact us.
Vista does not offer a CARE program. Being a Vista customer does not mean you cannot participate in the California CARE program. Attached is the link and phone number to join the CARE program if you are not currently participating. If you are currently a CARE participant, joining Vista will not disqualify from your current CARE benefits.
Vista has a number of customers in the small business community ranging from family restaurants to auto mechanics. A majority of the business that Vista Energy Marketing serves are former Pacific Gas & Electric customers that we serve through the PGE Core Aggregation Program. Please contact us if you are interested in an alternative to the local utility.
Vista serves small businesses through the PG&E Core Aggregation Program. Vista assigns a competitive price each month intended to compete with prices offered by PG&E. We can also suggest a fixed price to protect your business in a rising market.
You should continue to call PG&E in case of any emergency involving gas service to your home or business. PG&E will also continue to respond to your safety-related calls, such as gas leaks, and maintain the distribution system leading to your home. You can reach PG&E at 1-800-743-5000.
PG&E does not assess any “extra” charges to customers who purchase natural gas from Vista Energy. A customer’s bill is first calculated as if the customer remained on bundled service with PG&E. The PG&E procurement (gas) portion of the bill is then subtracted from the bill through a “Procurement Credit”. Finally, a franchise fee is added to the PG&E portion of the bill. Please note that the franchise fee is NOT an extra charge for customers buying their gas from Vista Energy—it is part of the PG&E procurement charge and is collected under Gas Schedule G-SUR to pay franchise fees (roughly 1 percent) on the gas volumes purchased from a CTA.
